Our client is looking for a Customer Support Engineer. The role involves providing advanced technical support for Electronic Point of Sale (EPOS) systems, ensuring seamless operation for clients across retail, hospitality, tourism sectors. The ideal candidate will have a customer-first mindset and be thego-to expertfor solving complicated problems withEPOS systems
The person will help make sure everything works smoothly when customers are paying, and when something breaks or stops working, they step in to fix it?fast and properly.
Responsibilities:
- Fix tricky tech issueswith the EPOS software that others couldn?t solve.
- Work with systems that handlesales, payments, receipts, scanners, and printers.
- Help train other support staff and share their know-how.
- Make sure software updates and new installations go smoothly.
- Talk to other tech teams or software companies to fix bugs or make improvements.
- Write guides or documentation to help the team and customers.
- Sometimes travel to customer sites if a problem can?t be solved remotely.
- Answer urgent support requests as part of an on-call rotation.
The kind of person who suits this role:
- Haslots of experienceworking with EPOS systems.
- Loves solvingtech puzzlesand figuring out what went wrong.
- Can explain tech stuff clearly to non-technical people.
- Is calm under pressure and good at handling customers.
- Knows their way arounddatabases, Windows servers, and networks.
