My client based in Galway are currently on the lookout for a IT Desktop Support Supervisor for a daily rate contract.
You will lead a team that provides and supports computer equipment for employees to allow them to perform at their best.
This position is onsite in Galway 5 days per week.
Responsibilities:
- You will manage a Desktop Support Team that is responsible for the following functions:
- First line of support for manufacturing operations
- Configuration and deployment of computers and computer peripherals in hybrid work environment
- Escalations of incidents for employee computers, software, and peripherals
- Ensure that policies, procedures, and standards are being followed
- You will coordinate with teams in Information Technology as well as external colleagues in providing effective support.
- You will measure the performance of the team to the appropriate metrics.
- You will monitor and communicate performance, adherence to SLA levels etc.
- You will drive the improvements in documentation and Knowledge Base
- You will be responsible for IT inventory, device, and equipment to ensure in good condition and safe to use by user.
- You will own functional audit readiness with regards to ISO 27001 and Information Security Management Systems.
- Other duties as assigned.
Experience:
- You have minimum of 5-years of experience leading a Desktop Support or similar IT function.
- You have experience with ServiceNow or any similar platform.
- You have desire to work in a fast-paced, collaborative environment
- You will maintain accurate IT asset inventory and assists in the acquisition, deployment, and support of IT assets.
- You will participate in hardware and software solutions decision making process, including new acquisitions and upgrades.
- You have people leadership experience support to the Service Desk Team including feedback and process improvement.
- You will function as an escalation point for incoming incidents, problems, or requests.
- You will communicate highly technical information to both technical and nontechnical personnel.
- You must have show aptitude, initiative and follow through, and strong project management skills.
- You need to adheres to Change Control Processes and Procedures.
- You will ensure compliance with existing policies and procedures pertaining to Sarbanes-Oxley, FDA, HIPAA and PCI regulations and standards.
