IT Systems & Infrastructure Engineer
Location: Limerick
Department: IT & Operations
About the Role
We?re looking for a hands-on IT Systems & Infrastructure Engineer to keep our digital environment running smoothly, securely, and efficiently. You?ll play a key role in maintaining and evolving our IT ecosystem ? from endpoints to cloud infrastructure ? ensuring users stay productive and systems remain resilient.
What You?ll Do
- Deliver Reliable IT Operations:
- Oversee day-to-day IT service delivery, responding quickly to incidents, user requests, and system alerts.
- Diagnose & Resolve Complex Issues:
- Investigate and resolve hardware, software, and network performance problems, ensuring minimal downtime.
- Deploy & Maintain Devices:
- Configure and support servers, desktops, laptops, mobile devices, printers, and scanners across the organization.
- Administer Cloud Identity & Access:
- Manage Azure AD / Entra ID for users, groups, and security roles to maintain secure and efficient access control.
- Support Microsoft 365 Ecosystem:
- Oversee Exchange, SharePoint, Teams, OneDrive, and related SaaS platforms ? optimizing collaboration and compliance.
- Manage Assets & Licensing:
- Track software licensing and hardware inventory, ensuring compliance and cost-efficient procurement.
- Protect & Maintain Systems:
- Conduct backups, patching, and endpoint protection while enforcing best-practice security controls.
- Maintain Network Infrastructure:
- Support VLANs, WAN, fibre, and Wi-Fi environments, assisting with structured cabling and connectivity improvements.
- Enable Secure Remote Work:
- Manage remote access, VPN tools, ticketing systems, and IT documentation to keep distributed teams productive.
- Promote Cyber Awareness:
- Reinforce cybersecurity practices through training, phishing simulations, and continuous compliance monitoring.
- Collaborate for Business Impact:
- Work closely with stakeholders to align IT services and infrastructure with evolving business needs.
What You Bring
- Experience: Minimum 3 years in IT Operations, Systems Administration, or a similar technical support role.
- Technical Foundation: Strong grasp of Windows OS, enterprise environments (Windows/Mac/Linux), and networking fundamentals.
- Security Awareness: Understanding of firewalls, network segmentation, and system hardening.
- Problem-Solving Mindset: Analytical thinker with strong troubleshooting and communication skills.
- Independent but Collaborative: Able to take initiative while keeping stakeholders informed.
Bonus Skills (Nice to Have)
- Automation: Experience scripting in PowerShell or using Power BI for workflow automation and reporting.
- Modern Security Concepts: Familiarity with device compliance, conditional access, and zero-trust frameworks.
- Governance & Compliance: Understanding of ISO, SOC 2, and other regulatory or audit requirements.
- Advanced Protection Tools: Knowledge of endpoint protection, behavioral analytics, or application control systems.
