Role Overview:
We are looking for a dedicated IT Support Technician to join our dynamic technical support team. The successful candidate will deliver comprehensive end-user support in a fast-paced corporate environment, ensuring smooth operation and timely resolution of technical issues. This role includes on-call responsibilities and shift work, including early mornings and late evenings.
Key Responsibilities:
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Provide prompt and effective support for end users, both remotely and onsite, across a range of hardware and software platforms.
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Troubleshoot and resolve diverse technical challenges involving Windows 10/11, macOS, iOS devices, and Microsoft 365 applications including Office, Exchange, and Teams.
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Assist with system configuration, maintenance, and problem resolution involving Active Directory, MDM solutions, endpoint protection, and service desk ticketing tools.
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Collaborate with technical support peers, infrastructure teams, and application specialists to escalate and address complex issues.
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Maintain accurate documentation of incident resolutions and contribute to the knowledge base.
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Support onboarding activities by assisting with new user setup and hardware inventory management.
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Follow established protocols and company policies to ensure consistent and professional service delivery.
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Provide excellent customer service with clear communication, ensuring user satisfaction and efficient problem resolution.
Required Skills and Experience:
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Minimum 2-3 years? experience in a corporate IT support or service desk role within a fast-moving environment.
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Proven ability to diagnose and resolve a wide array of technical issues efficiently.
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Strong communication skills, capable of explaining technical information clearly to non-technical users.
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Demonstrated commitment to going above and beyond to support end users and resolve issues.
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Ability to manage multiple tasks with attention to detail and ownership of responsibilities.
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Comfortable working both independently and as part of a collaborative team.
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Customer-focused approach with a dedication to maintaining high levels of user satisfaction.
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Flexibility to work varied shifts and participate in on-call rotation after an initial period.
